Name of the driver driving the vehicle at the time of accident
Drivers Father Name
Driving License Number / Date of expiry
Place of accident
Brief description of accident
Date and time of accident
Current location of the vehicle
Intimate about the accident immediately before moving the vehicle to the garage. On receipt of claim intimation insurer will depute the surveyor to assess the loss. Surveyor will get in touch with you. You will receive a claim reference number for future reference.
LIST OF DOCUMENTS TO BE SUBMITTED TO SURVEYOR / GARAGE
OWN DAMAGE CLAIMS - PRIVATE VEHICLE & TWO WHEELER
Claim Form (available in the site)
Copy of RC book
Copy of Driving License
Damage Estimation (if taken outside already - only if applicable)
Photos (if applicable)
OWN DAMAGE CLAIMS - COMMERCIAL VEHICLE
In addition to the document listed in section "Own Damage -Private Vehicle & Two Wheeler" following documents need to be collected.
Copy of FIR
THEFT CLAIMS (All Vehicles)
Original Registration certificate
Original set of keys
Original Sales invoice & Tax receipt
Intimation to RTO (to inform RTO that the vehicle is stolen and not to transfer)
Please note foregoing list is indicative in nature. Further additional documents may be called depending on the nature of the claim.
Surveyor will inspect the vehicle at workshop. It is advisable to be present in workshop during surveyor's visit.
Provide requisite document to surveyor as mentioned above. Please furnish original documents for verification wherever required.
In case where vehicle is being repaired at the workshop which are having tie-up with the Insurer, the payment will be made directly to the workshop and insured has to bear the difference amount as per policy conditions.
If the vehicle is repaired at the workshop which is not having any tie up with the Insurer, then the policy holder is required to settle the bill with workshop and submit the bills along with receipt to the Insurer for the claims settlement.
Information about the approved claim amount and deductions on account of depreciation/excess if any will be made available to the garage before delivery of the vehicle. Insured may ask for the same from repairer.
Do not make any compromise with any third party in case of an accident involving third party.
Don't leave the vehicle unattended at the spot.
Don't proceed with accident repairs before the vehicle has been inspected by the surveyor.